Refund Policy
Welcome to Fra Mauro. We prioritize our client's satisfaction and understand that plans can change. Our refund policy is structured to be transparent and straightforward, ensuring you have a clear understanding of how refunds are handled.
Refund Eligibility
-Initial Refund Period: Clients have the right to request a full refund within three business days following the start of their project. This grace period is designed to give our clients a chance to reassess their needs and commitments before the project advances significantly.
Request Submission: Clients wishing to initiate a refund must contact our customer service team within the three-business-day timeframe. Refund requests must be submitted in writing via email to hi@fra-mauro.com, with the email subject line "Refund Request." Please include the project name and the reason for requesting a refund in your email.
Non-Refundable FeesAfter the Initial Refund Period:
No refunds will be offered for the initial project fees once the three-business-day period has expired. This policy is enforced because our team begins allocating resources and time to your project immediately upon commencement, aiming to meet your project's deadlines and quality expectations.
Ongoing Projects:
For projects that have moved beyond the initial stages, we are unable to offer refunds for work already completed or resources already allocated. However, we understand that exceptional circumstances can occur, and we encourage our clients to contact us directly to discuss potential solutions.
Processing RefundsApproval Process:
We review all refund requests submitted within the initial three-business-day period promptly. Our team will assess your request and communicate our decision within three business days.
Refund Method:
Refunds approved will be processed back to the original method of payment used at the time of purchase. Please allow up to 14 business days for the refund to appear in your account.
Changes to the Refund Policy
Fra Mauro reserves the right to modify this refund policy at any time. We recommend reviewing it periodically. Any changes or clarifications will take immediate effect upon their posting on our website.Contact UsYour business is valuable to us, and we are committed to providing exceptional service. If you have any questions or concerns about our refund policy, please contact us at hi@fra-mauro.com.
Delivery Policy
Digital Services Delivery:
At Fra Mauro, we specialize in providing web, brand, and design services. Given the digital nature of our services, delivery will be conducted through online platforms and email. Upon completion of a project, clients will receive their deliverables via email or a secure online portal, depending on the nature of the service provided.
Return Policy
Service Satisfaction Guarantee:
We are committed to your satisfaction with our web, brand, and design services. Due to the customized nature of our services, returns in the traditional sense do not apply. However, we offer revisions within the scope of the project's initial requirements. Clients are encouraged to provide detailed feedback to ensure their final product meets their expectations.
Cancellation Policy
Subscription or Reservation Cancellation:
For ongoing services or subscriptions, cancellations must be made at least 30 days in advance. To cancel a subscription or service reservation, please contact our customer support team at hi@fra-mauro.com with your project details and cancellation request.
Description of What We Are Selling
Our Services:
Fra Mauro specializes in offering a comprehensive suite of digital solutions, including web development, brand strategy, and design services. Our team is dedicated to creating bespoke solutions that elevate your digital presence, ensuring your brand stands out in today’s competitive landscape.
Purchase Currency
Transactions:
All transactions for our services are processed in USD (United States Dollars). This ensures a straightforward and transparent billing process for our clients worldwide.
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